For years, testers and managers alike have wrestled with the problem of evaluating software products and testing efforts, often using approaches derived from manufacturing, construction, and physical sciences. These approaches have been only partially successful because software products aren’t physical products. Rather, software is part of a complex web of relationships among programs, computing equipment, networks, and, most importantly, people.
Very Short Blog Posts (24): You Are Not a Bureaucrat
Here’s a pattern I see fairly often at the end of bug reports: Expected: “Total” field should update and display correct result. Actual: “Total” field updates and displays incorrect result. Come on. When you write a report like that, can you blame people for thinking you’re a little slow? Or that you’re a bureaucrat, and that testing work is mindless paperwork and form-filling? Or perhaps that you’re being condescending? It … Read more