Very Short Blog Posts (16): Usability Problems Are Probably Testability Problems Too
Want to add ooomph to your reports of usability problems in your product? Consider that usability problems also tend to be testability problems, and vice versa. The design of the product may make it frustrating, inconsistent, slow, or difficult to learn. Poor affordances may conceal useful features and shortcuts. Missing help files could fail to address confusion; self-contradictory or misleading help files could add to it. All of these things … Read more