Plenty of testers claim that they break the software. They don’t really do that, of course. Software doesn’t break; it simply does what it has been designed and coded to do, for better or for worse. Testers investigate systems, looking at what the system does; discovering and reporting on where and how the software is broken; identifying when the system will fail under load or stress. It might be a … Read more
Here’s a pattern I see fairly often at the end of bug reports: Expected: “Total” field should update and display correct result. Actual: “Total” field updates and displays incorrect result. Come on. When you write a report like that, can you blame people for thinking you’re a little slow? Or that you’re a bureaucrat, and that testing work is mindless paperwork and form-filling? Or perhaps that you’re being condescending? It … Read more
Another testing meetup, and another remark from a tester that hiring managers and recruiters won’t call her for an interview unless she has an ISEB or ISTQB certification. “They filter résumés based on whether you have the certification!” Actually, people probably go to even less effort than that; they more likely get a machine to search for a string of characters. So if you’re looking for a testing job, you … Read more
I have this conversation rather often. A test manager asks, “We’ve got a development project coming up that is expected to take six months. How do I provide an estimate for how long it will take to test it?” My answer would be “Six months.” Testing begins as soon as someone has an idea for a new product, service, or feature, and testing ends, for the most part when someone … Read more
Sometimes testers say to me “My development team (or the support people, or the managers) keeping saying that any bugs in the product are the testers’ fault. ‘It’s obvious that any bug in the product is the tester’s responsibility,’ they say, ‘since the tester had the product last.’ How do I answer them?” Well, you could say that the product’s problems are the responsibility of the tester because the tester … Read more
A few weeks ago, I posted a Very Short Blog Post on the bare-bones basics of testability. Today, I saw a very good post from Adam Knight talking about telling the testability story. Adam focused, as I did, on intrinsic testability—things in the product itself that it more testable. But testability isn’t just a product attribute. In Heuristics of Testability (material we developed in a session of Rapid Software Testing … Read more
Every now and then, in some forum or another, someone says something like “75% of the testing done on an Agile project is done by automation”. Whatever else might be wrong with that statement, it’s a very strange way to describe a complex, cognitive process of learning about a product through experimentation, and seeking to find problems that threaten the value of the product, the project, or the business. Perhaps … Read more
Whether you’re working in an Agile environment or not, one of the tester’s most important tasks is to ask and advocate for things that make a product more testable. Where to start? Think about visibility—in its simplest form, log files—and controllability in the form of scriptable application programming interfaces (APIs). Logs aren’t just for troubleshooting. Comprehensive log files can help to identify the data that was processed and the functions … Read more
Regression testing is focused on the risk that something that used to work in some way no longer works that way. A lot of organizations (Agile ones in particular) seem fascinated by regression testing (or checking) above all other testing activities. It’s a good idea to check for the risk of regression, but it’s also a good idea to test for it. Moreover, it’s a good idea to make sure … Read more
Want to add ooomph to your reports of usability problems in your product? Consider that usability problems also tend to be testability problems, and vice versa. The design of the product may make it frustrating, inconsistent, slow, or difficult to learn. Poor affordances may conceal useful features and shortcuts. Missing help files could fail to address confusion; self-contradictory or misleading help files could add to it. All of these things … Read more