If you’ve been in testing for long enough, you’ll eventually report or demonstrate a problem, and you’ll hear this: “No user would ever do that.” Translated into English, that means “No user that I’ve thought of, and that I like, would do that on purpose, or in a way that I’ve imagined.” So here are a few ideas that might help to spur imagination. The user made a simple mistake, … Continue reading Why Would a User Do THAT?